Hoolahan was a target for Aston Villa last month.
McNally told the Pink 'Un: "Of course, because a footballer has a relatively short career, he was entitled to make a request, just as we were entitled to reject it," he said. "I have no issues whatsoever with Wes. I understand his position. I believe he understands Norwich's position as well.
"I think there was a change in adviser and that is Wes's prerogative but, as we both know, in football agents normally only earn money if a transaction takes place and you get your player to leave. That is not a complaint, just the reality of the game, so I don't think either Wes or the football club were helped by the new adviser and his PR tactics. It did unsettle Wes but his response since has been terrific."