He said: "The nature of society is changing. Everyone has a say now, it's almost a kneejerk reaction to boo if a team is behind at half-time or if they've drawn or lost.
"It's right across football, we have to accept it's here and it's likely to go more that way than back. You have to realise the nature of the industry we're in. I've got good friends who've been sacked while I've been in this job.
"It hardens you to the realities of the job. Don't take yourself too seriously because it can be finished at any time.
"Anybody can phone in and give an opinion but what we should have is a little picture of them and a little biography of their life and how their marriage is and what they are like at their job.
"We don't know anything about those people who phone in but we give them a voice on national radio or TV. The reality is they can be up to anything!
"Perhaps we should go through a means test before we let them speak!"