Arsenal director Raul Sanllehi has denied he is solely using his agents with whom he holds a personal relationship.
Former head of recruitment Sven Mislintat left because he felt the Spaniard was favouring certain agents over trusting the club's scouting network.
Asked about how agents were used at a February 17 forum with supporters, Sanllehi and Vinai Venkatesham responded to the claims.
The minutes of the event record: "Raul explained there has been no change and that the identity of the agent was a natural consequence of whoever our preferred player target is from a technical perspective.
"We are willing to deal with all agents and have good working relationships with a large number of agents around the world.
"Vinai explained that the natural order of things was to first select the position we would like to strengthen and the characteristics of the player we would like in that position. We would then identify players against those criteria and positions. This technical assessment is led by Edu and our internal technical experts, of course heavily involving Mikel.
"After that we would assess against our budget and other player needs, to determine the preferred player(s). It is only at that stage we identify the agent of the preferred players.
"Raul stressed that the agent is a key person regarding the final decision of where the player is going, therefore it is a competitive advantage to have the strongest trusting relationships with agents around the world."