The Spaniard was making only his third start of the season in the Barclays Premier League and was jeered early in the game for a few poor touches.
"The role Jordi had to play today was as unfair as you're going to get," said the Latics boss. "Because he missed the first two or three passes, all of a sudden the crowd let him know.
"I've seen it so many times and it's very difficult to compose yourself, and it would have been all too easy for him to hide and look away from the challenge. But that's not Jordi at all. Nobody deserved a hat-trick more today than him.
"It's not just the three goals, he always shows for the ball, he had another two great opportunities.
"The crowd were too vocal against him and I hope that today they realise that the only thing Jordi does is give his life for Wigan Athletic and to win football games. I hope we all realise that and he gets a bit of warmth the next time he's on the pitch."