The Welshman was confronted by fans as the team made their way home from London Euston.
But Hughes says it was great that fans could break through the confines of the footballing world and speak directly with him.
"I think it could possibly be a good thing. We are often accused of being in a bubble, sometimes it's good to be exposed to how the fans feel," Hughes said in his press conference on Monday.
"It was emotional. Someone made the decision to lock the doors to let us off first, don't know who, maybe that affected the situation.
"We know it wasn't acceptable on the day, and we intend to make it right on Tuesday."
Stoke travel to Burnley on Tuesday night, and if they win, plus other results go their way, they could leap to tenth in the table.
When asked if there was any pressure surrounding the game, Hughes added: "That's how it is for us this year and we've dealt with it so far.
"Win the next two and it goes away and we're in the top half. Win more games and the pressure goes.
"It's about going to tough places and getting good performances, which will be difficult at Burnley, they've done really well, they can see out games from winning positions, maybe it's something we can learn from.