Newcastle United chief Lee Charnley says they intend to improve their communication with fans.
However, Charnley insists the relationship between club and supporters isn't as bad as claimed.
"I think we do communicate but we need to find a better way to communicate.
"Our view was that Alan was the one who was front and centre and will take all of the questions on all areas of the club. Alan was then left, sometimes, in a difficult position answering questions that he probably wasn't best suited to answer.
"This is an opportunity for us with a new head coach coming in - there's more clarity about his role and what he does. His role is coaching and that's what he can talk about.
"If that's the case it's only right that I then support him in terms of the messaging going out. If I'm saying 'Only talk about team selection and the games' there needs to be another voice.
"I think the information has been out there, through the fan's forum and through the statements, but it's how we get it out there that needs to improve."
