The volume of complaints from Liverpool forced the BBC to apologise for dialogue in this week's EastEnders that was interpreted as blaming hooliganism for the Hillsborough disaster.
There were more than 250 phone calls and emails to the BBC following character "Minty's" conversation with Liverpool fan "Jase", in which he said: "Five years out of Europe because of Heysel, because they penned you lot in to stop you fighting on the pitch, and then what did we end up with - Hillsborough."
A BBC spokesman said: "Minty was reminding Jase that football hooliganism at Heysel led directly to the fencing-in of fans. He points out that this had tragic consequences for the innocent spectators at Hillsborough.
"The BBC apologise if this remark was misinterpreted or caused any offence."