Liverpool managing director Ian Ayre insists there cannot be any doubting the commitment of owner John W Henry.
Henry was at Monday's Hillsborough memorial service at Anfield and Ayre claims he remains dedicated to restoring the club's fortunes.
"There have been quite a few comments because John hasn't been to a game this season," said Ayre.
"As is always the case, the media then spun that into John Henry hasn't been to a game and is losing interest.
"That's nonsense. Tom's been to quite a few and that's part of them sharing that responsibility. It's about them finding that balance. We don't have to have John there for it to be a success.
"We speak every week. We have a management call. We talk through issues. John and Tom are very involved in that. That's the way it should be.
"Of course, fans don't see that. They just think he hasn't been to Liverpool. But Tom has been to Liverpool."